hi, cupid
thanks for sharing your concerns regarding blackjack
it can definitely be frustrating when game coincidentally has house wins in a way that is almost impossible in real and as you shared, some how game inconveniently disconnects when you may have the upper hand
samantha has created and commonly shares following article on connection issues for players to try to resolve on their end as staff consider feedback to improve their software also (since no one should have to do all the steps so many times for a game to be functional)- Loss of Connection Suggestions
with that, please feel free to submit a request in top right corner to get staff support as unless something changed, players get at least 20 chances to be refunded if there are connection issues or disruption during a game
best of luck and have fun