Signing in issues

[Samantha]

Your friend will need to try the steps here:

Loss of Connection Suggestions

Frequent loss of connection is certainly one of the most frustrating problems players have in Vegas World. It’s frustrating for us as well because it’s not a problem we can normally address on our end. We do have a number of suggestions, and it’s likely one of the following will improve your Vegas World experience. Make sure you are running the most up-to-date version of your browser (Microsoft Edge, Chrome, Firefox, Safari.) Frequent crashes/disconnects are possibly a memory issue. Regular p…